Session Description:

Viewed from a distance, today’s transaction processing environment appears to be a swirling mess. Checks are rapidly disappearing, new payment types are emerging daily, and many payments are now originated by third parties outside of the banking system. Yet, in all this apparent chaos, there is opportunity – for new business, reduced costs, and even fee income. The key is that bankers aggressively manage those areas that they have control over, and attempt to optimize transaction processes across the bank.

This session will look at three key areas: check processing, including check conversion, branch capture, and merchant capture; Internet banking and bill pay; and Debit Card activity. In each of these areas, bankers have the ability to dramatically improve their processes, reducing costs, and in some cases generating fee income.

Key topics will include accelerating the changeover to electronic transactions, employee education and customer marketing considerations, and the concept of achieving critical mass with new payment types. Managing the transition from centralized to distributed processing in a cost effective way will also be covered.

Participants will leave with an understanding of the opportunities that exist, and with solid information and methods to use in motivating their staff to effectively execute a payments strategy for the days ahead.

This session is appropriate for senior financial services executives with responsibility for Retail Banking, Check Processing, Internet Banking, Bill Pay, Debit Cards, Product Marketing, Market Research and Strategy groups.


 

About Trent Fleming:
A twenty five year industry veteran, Trent Fleming is widely recognized as an expert in many areas of banking technology, operations, and strategy. Over the years, he has helped hundreds of banks make wise decisions about the optimum use of their management
and technology resources. His top-notch communications skills allow him to bridge the gap between business needs and technology, resulting in a more productive work environment.

As a consultant, Fleming was a pioneer in the introduction of check imaging technology to the community bank market, working with hundreds
of banks in the selection, implementation, and management of image P.O.D, archive, and statement systems. One key to this success is Fleming's ability to assist banks in training employees and educating customers about the benefits of products and services.

He has consulted with banks on matters as diverse as strategic planning, business continuity, and operational efficiency. His background includes correspondent banking, regulatory compliance, and industry experience as a sales operations executive with two large banking software vendors.

Mr. Fleming's presentations on technology, management, and strategy consistently get the highest marks from his audiences, one reason he is invited back over and over again to the organizations he speaks to. He has served on the faculty of several graduate banking schools, and regularly contributes articles to industry publications. He holds a Bachelor of Science in Economics and Finance from Christian Brothers University.
 

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