




Session Description
This presentation
will focus on experimental design concepts and why experimental design
is critically important for accurately measuring the performance of a
marketing initiative and determining how various test elements
(targeting criteria, creative, offer, channel, frequency of touch, etc.)
contribute to overall campaign performance and corresponding return on
investment. The presentation will address important rules to follow in
structuring a good experimental design and pitfalls to avoid. Though
these concepts are most easily applied to direct marketing
communication, I will also show how these concepts can be applied to
other non-direct marketing type communications that are often more
challenging to measure.
In short, this presentation will show that by utilizing these concepts,
marketers can largely eliminate the need to "guess" regarding the
effectiveness of the marketing dollar spent.
This session is appropriate for senior financial services executives
with responsibility for Retail Banking, Marketing, Product Management,
Direct Marketing, Marketing Research and Strategy groups.
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Telephone Conference Presentation
On Tuesday, September 23, 2008
At 2:30 Eastern/11:30 Pacific
Presentation by
Korey Thurber
Vice President -
Financial Services Analytics
Harte-Hanks

Korey_Thurber@harte-hanks.com
About Korey Thurber:
•Korey Thurber leads the Financial
Markets Analytics team at Harte-
Hanks fulfilling the analytics
needs
of a multitude of clients in this
sector.
He has 15 years experience
in analytics and management
roles
within the Financial Services
industry, most recently
serving as Director, Market and Business Intelligence at TIAA-CREF, where he managed and helped build from the ground up
the Marketing Analytics
and Campaign Execution teams.
–Under his direction,
this team of 12 statistical analysts and campaign execution
specialists leveraged
proven statistical and data mining methods
for predictive modeling, execution and analysis of marketing
programs.
•Prior to TIAA-CREF,
Korey managed teams at Bank of America and BB&T responsible for
utilizing proven
analytical, statistical, and modeling
techniques to execute, evaluate, and improve the performance of
retail deposit, credit and debit card
programs.
•
Korey graduated with a bachelor’s
degree in Marketing and
Finance from Brigham Young University and
obtained an MBA from
the University
of North Carolina in Greensboro.
About Harte-Hanks
Harte-Hanks,
Inc., headquartered in
San Antonio, TX, is a worldwide direct marketing
company offering services
to consumer and business-to-business
marketers.
Harte-Hanks Direct Marketing delivers database, analytic and marketing
services expertise within numerous industries, among them financial
services, retail, healthcare and pharmaceutical, high tech and
telecommunications, and automotive.
Divisions within Harte-Hanks are the Financial Practice (an agency
within
the Financial Markets Organization),
and Digital Practice.
The Financial Practice includes a
group of 60 professionals averaging
15
years financial experience that are industry experts in the areas of the
direct marketing strategy, creative, analytics, and execution. The
agency
is solely focused on financial services clients including
banking, investments, diversified lending, credit card, and insurance
companies.
Harte-Hanks Digital Practice
comprises more than 125
professionals,
averaging 12 years of experience across sales, service,
creative,
development and delivery. These experts help Harte-Hanks
clients devise
digital strategy and
employ digital media and communications, either
alone or integrated with non-digital channels,
to achieve marketing and
business
goals such as customer acquisition, retention and loyalty.
www.Harte-Hanks.com
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