Attendees will find this session important because the payment needs of small businesses have typically been underserved by banks. There are close to 20 million small businesses (defined as fewer than 20 employees) in the US and there is a high demand for payment solutions targeted toward this segment: recent survey findings and usage data from this group have revealed significant growth in online payment, invoicing and collections.

Financial institutions are facing an opportunity to serve a previously untapped, lucrative customer segment. Those banks that decide they want to compete in this market will be able to grow their customer base through an extremely profitable technology. However, banks that don't act quickly will see a high-margin line of business snatched away from them by other institutions and non-FI payment providers.

*   Attendees will learn about current trends and market drivers in the small business market.

*   Attendees will learn how to implement a complete and compelling online offering for small businesses that includes both accounts receivable (online invoicing and customer payments) and account payable solutions (online vendor and employee payments). 

*   Attendees will learn how to leverage the opportunity to increase new small business customer acquisition, create a stronger relationship with their current small business customers and increase profitability through new transaction and subscription based revenue.